State Farm® Insurance Agent Jeff Hoffer

"Not good. Long time customer since 2020. Really never interacted with Jeff. He is never in the office. He has never answered any of my emails. In 2025, so many errors from his staff of CSR running his agency and a very high turn over rate. The staff made errors with my homeowners policy and my mortgage company needed proof of coverage. After I sent Darren my issues, continued lack of correction and then he made me chase their new homeowners carrier to inform them to contact my mortgage company. Why do I need them if they make me do their job? I had sent Jeff at least 3 emails with my complaints...never got any response."

"Rachel was a pleasure to work with. She was extremely helpful and professional with helping me to switch over to State Farm for both auto and home."

"Rachel was very helpful and patient with me and explained everything to my satisfaction. Highly recommend!"

"Darren was very helpful with the process of securing my auto policy Thanks, David"

"Olivia was very helpful and efficient in starting my new insurance policy"

"State Farm account manager, Ulisha has provided me with great quotes, always available to answer any questions, actually strange things she's makes it not so uncomfortable to part with your money. And know that she truly is just a phone call away. Thank you for going out of your way in managing my insurance needs!"

"Always there when I need them! Always happy to help! Rachel has been extremely helpful anytime I have had a question… recently I was in a situation where I needed help, but wasn’t able to write it down. Rachel was able to text me the info I needed to help me. Doesn’t seem like a lot, but at that moment it was exactly what I needed. Thank you Rachel!"

"Karen was nothing short of amazing, fixed an unexpected issue, quickly and did a fabulous job calming me down...we even had a few chuckles 😃"

"Ulisha Santiago from Jeff Hoffer - State Farm Insurance Agency helped us complete this process dutifully. She was friendly, timely and professional in all aspects during the process of obtaining a quote and then a procuring a commercial vehicle policy for my truck. I would recommend her and the Jeff Hoffer agency for anyone's insurance needs they may have and we will return for any needs we have."

"Rachel is SPECTACULAR! I had a last minute & do it quickly situation that Rachel handled for me. Rachel was the utmost professional and very kind thru the entire process. I appreciate how quickly she responded and how seamless she made everything for me. Thank you for your assistance and your patience RACHEL!!"

"The office and Rachel was super helpful in getting our rentersninsurqnce policy set up. It was quick and easy with excellent customer service!"

"Rude and do not know what they are talking about. Different story everyday and denied phone conversations that happened. Stay away for peace of mind."

"Rachael Starling was very efficient and helpful at switching my account from MN to FL. So glad to be here!!"

"Who knew State Farm offered more than insurance for your home and car??? My husband and I have had State Farm for all our vehicles for years however, a brief call with Ulisha S. helped me realize how much more they offer. I was impressed by her knowledge and her willingness to listen to my questions and concerns. As a small business owner, I had to forgo Life insurance for some time, so finding a plan that worked for me that I could bundle into our existing payment schedule was like a weight finally lifted."

"I always have exceptional experience with State Farm. They are fast, professional, and on point! I really appreciate their help."

"Karen at State Farm (Jeff Hoffer) was amazing! Professional, efficient and made my experience seamless and easy. Thank you so much, if you’re looking for insurance, call Karen!"

"Superb job by Olivia for going out of her way to find coverage for me! Many thanks!!!"

"Tracy Harris was very helpful in helping me obtain a replacement policy for my homeowners insurance. She made the whole process smooth and painless! Highly recommend her if you need a quote."

"Had a wonderful experience switching my car insurance with Rachel. She made everything so easy."

"Karen helped me get a payment issue figured out. She was very helpful. My experience with this agency has been very positive"

"Tracy was very helpful on getting me insurance, great rates, I would highly recommend"

"Rachel was A-Mazing. She was helpful, kind & patient as she assisted me in the process. She was very knowledgeable of State Farms products & very willing to explain in full detail with each question I asked. Her customer service skills were excellent which resulted in an overall awesome experience. Thank you Rachel 💕"

"Mr. Darren was awesome👌 and patient. He was always available for my questions and even when playing phone tag, he was constistent on calling when I would ask him to call me back. Thank you so much. Ms. Diane Murphy"

"Karen S Sullivan is a fantastic and helpful agent! They have helped me with my insurance claims and car rental issues. Very grateful to be able to talk to a person and not a robot"

"called Jeff and within minutes had a great quote which was almost half of what I was paying at another company. Jeff was great and set me up. Great job Jeff"